Support Desk

The Support Desk module is designed to streamline and manage support requests efficiently. It provides a comprehensive platform for handling and resolving issues raised by users.

Dashboard

Steps:

• Click on Operation.
• After that, show a menu with drop-down options, and select Support Desk
• Support Desk will be shown as below:
  

Open Tab:

• In the Open tab, assigned support requests are displayed.
  
• Utilize the chat functionality to communicate with staff.
  
• Upon completing the support request, use the "Close Support Request" functionality.
  

Escalated 1 Tab:

• The Escalated 1 tab showcases cross-support requests within 7 days.
  
• Engage in chat functionality for communication.
  
• Use the "Close Support Request" functionality when resolving an escalated request.
  

Escalated 2 Tab:

• In the Escalated 2 tab, view cross-support requests within 14 days.
• Communicate with staff using the chat feature.
• Close support requests upon resolution.

History Tab:

• The History tab displays closed records with existing chats.