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Steps to Claim Product:

If a customer is having any issue in product or want to replace product then he/she can raise a claim for that product by following the below mentioned steps.

Step 1: Go to Claims Manager.

Step 2: Click on All New Claims

Step 3: Click on “Create Claims” button, one form will get open as shown below.

Step 4: In above form Select Existing Customer and enter Serial No., Product Invoice No., Purchase Date, Known Problem and Dealer Name.

[Note: If customer is not present in existing customer list then add customer by clicking on "Add Customer" button in bottom of form]

Step 5: Click on Submit.

After submit product will get claimed.

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