My Support

The "My Support" module is a comprehensive system that streamlines the process of submitting and managing support requests within an operational framework.

Dashboard

Steps:

• Click on Self help.
• After that, show a menu with drop-down options, and select My Support
• My Support will be shown as below:
  

Add Support Request:

• In the My Support module, locate the "Add Support" option.
• Click on it to open the support request form.
  
  Complete Support Request Form:
• Fill in the required fields such as Title, Support Category, Description, and Issue Date in the support request form. Optionally, attach relevant documents or files.
  
• Once the form is complete, submit the support request.
  Chat Box Functionality:
• Use the integrated chat box to communicate with assigned staff regarding the support request.
• Discuss the status of the request, provide additional details, or seek updates.
  
• On click of the View icon, users can view request information.